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911 Communications
1620 North Rebecca
Spokane, WA 99217
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Current Opening

Generally we have four postings per year. Please check the Human Resources website for current opening closing April 3, 2015.

 
 

Employment

Spokane County 9-1-1 Emergency Communications Call Receiver

Description

A 9-1-1 Call Receiver’s primary duty is to respond to emergency calls from citizens by answering 9-1-1 emergency and non-emergency telephone lines. They will determine nature and jurisdiction of emergency, (Fire, Medical, Law Enforcement), route service and information calls to law enforcement dispatchers via Computer Aided Dispatch (CAD) and/or route calls to the correct dispatcher (Law Enforcement, Fire and Medical). 911 provides report writing through Crime Check.

Qualifications

A High school diploma or equivalent. One year of any combination of education, training and/or work experience which provides evidence that the applicant possesses the knowledge and abilities required for the position. Must type net 30 wpm; successfully pass a criminal background check; be proficient in the use of personal computer; and have a valid driver’s license.


 

Schedule/Shifts

Emergency Communications Center operates 24 hours per day, Seven days a week. There are three main shifts:

  • Day 7:00 am - 3:00 PM
  • Swing 3:00 PM – 11:00 PM
  • Graveyard 11:00 PM – 7:00 am

Other shifts are offered for peak call times. Shifts are bid every six months and bidding is processed by seniority. Each shift offered has at least two consecutive days off. A work week is 40 hours. Vacations are bid twice a year and are also bid based on seniority. Occasionally, Call Receivers may be required to work mandatory overtime. Holidays occurring on a regularly scheduled work day are paid at a holiday rate or may be taken as a day off with standard pay if staffing allows. For further questions, contact the Training Supervisor at (509)532-8959.

Employment FAQs

How long does the hiring period take?

From beginning of the posting, through the end of process/testing, and to the projected start date is approximately three months.

How long will an applicant stay on the eligibility list?

12 months.

How long does training last?

Training includes classroom and on the job training. To complete training in both 911 and Crime Check  takes between 4 to 6 months depending on the schedule for your class.

How long does the probationary period last?

One year (2080 hours)

What shift do new employees usually get assigned after they are off training?

During the first year of probation, new employees will work varying shift assignments. Each assignment will typically be a month to two months long. After probation, when an employee is eligible to bid a six month shift, new employees will typically work graves or swings with weekdays off.  

What is the average time employed before enough seniority is established for a day shift work assignment?

With weekdays off, about four years. With weekends off, about 10+ years.

When 9-1-1 employees do leave, what are the most cited reasons?

Stress from trying to coordinate the work schedule and personal life, frustration with shift work and few holidays off. 

What advancement opportunities are available within the agency?

  • Mentor
  • Trainer
  • Lead Call Receiver 
  • Supervisor

Are there advancement opportunities available to a police or fire dispatcher position?

No. Police and fire dispatch are separate agencies but we are co-located.

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