Complaint Procedure
Citizens are encouraged to contact the subrecipients involved in the complaint before contacting the Spokane County Community Services, Housing, and Community Development Department and follow that organization’s specific complaint procedures. If such contact can not occur or the complaint is not resolved at that level, complaint should be made to the Spokane County Community Services, Housing, and Community Development Department . Citizens who feel that they have been denied access to, or limited in their participation in Spokane County Community Development Program activities may file a written complaint with the Spokane County Community Services, Housing, and Community Development Department. Complaints regarding specific projects are addressed in consultation with the aggrieved subrecipient.
Complaints with a subrecipient or the Spokane County Community Services, Housing, and Community Development Department must be submitted in writing within 30 days of the date on which the person believes access has been limited or denied to any program or service carried out with CDBG funds. Attempts will be made to resolve the specific complaint by the staff of the department. Unresolved written complaints will be referred to the Board of County Commissioners for appropriate action. A response to a complaint will be written and forwarded within 15 days of the department’s receipt of the complaint. Anticipated action to be taken regarding the complaint will be included in the response.
Complaints regarding anti-discrimination, affirmative action, fair housing, or other human rights executive orders, laws and regulations may also be filed with the Washington State Human Rights Commission and/or the US Equal Employment Opportunity Commission.
Objections to program policies, audit or monitoring findings, or other action may be filed with the Spokane County Community Services, Housing, and Community Development Department . The Department responds to all written complaints regarding program policies and actions within 15 working days. Copies of the complaints and the department’s response are mailed to the Board of County Commissioners and the Housing and Community Development Advisory Committee. The Board of County Commissioners may respond to complaints.
Preliminary funding recommendations, including recommendations not to fund an activity, made by the Housing and Community Development Advisory Committee, may be commented on during the public hearing conducted annually to obtain comment. Applicants may request reconsideration of a application which has not been approved for funding, in writing, or orally during the public hearing.
Complaints and other written comments regarding Spokane County Community Services, Housing, and Community Development Department activities are public information. Complaints and other comments are kept on file in the department office and are part of the CDBG Program Annual Performance Report.
Complaints with a subrecipient or the Spokane County Community Services, Housing, and Community Development Department must be submitted in writing within 30 days of the date on which the person believes access has been limited or denied to any program or service carried out with CDBG funds. Attempts will be made to resolve the specific complaint by the staff of the department. Unresolved written complaints will be referred to the Board of County Commissioners for appropriate action. A response to a complaint will be written and forwarded within 15 days of the department’s receipt of the complaint. Anticipated action to be taken regarding the complaint will be included in the response.
Complaints regarding anti-discrimination, affirmative action, fair housing, or other human rights executive orders, laws and regulations may also be filed with the Washington State Human Rights Commission and/or the US Equal Employment Opportunity Commission.
Policies and Program Actions
Objections to program policies, audit or monitoring findings, or other action may be filed with the Spokane County Community Services, Housing, and Community Development Department . The Department responds to all written complaints regarding program policies and actions within 15 working days. Copies of the complaints and the department’s response are mailed to the Board of County Commissioners and the Housing and Community Development Advisory Committee. The Board of County Commissioners may respond to complaints.
Funding Decisions
Preliminary funding recommendations, including recommendations not to fund an activity, made by the Housing and Community Development Advisory Committee, may be commented on during the public hearing conducted annually to obtain comment. Applicants may request reconsideration of a application which has not been approved for funding, in writing, or orally during the public hearing.
Records
Complaints and other written comments regarding Spokane County Community Services, Housing, and Community Development Department activities are public information. Complaints and other comments are kept on file in the department office and are part of the CDBG Program Annual Performance Report.