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The original item was published from 6/30/2021 12:01:02 PM to 7/15/2021 12:00:03 AM.

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Sheriff's Office

Posted on: June 30, 2021

[ARCHIVED] Spokane Valley Launches New Program, Live-Streaming 911 Calls Directly to Deputies in the Field

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Spokane Valley Launches New Program, Live-Streaming 911 Calls Directly to Deputies in the Field in Real-Time 


The Spokane Valley Police Department has begun streaming live 911 emergency calls directly to Deputies out on patrol.  With this new technology, Deputies can now hear the actual words and voice of the person as they report information to the Spokane Regional Communications Center 911 Operator.  The technology not only allows Deputies to listen to the call, it immediately provides the caller’s location on a map.   


This new technology called “Live911”, developed by HigherGround, Inc., provides a “head start” to officers monitoring incoming 911 calls by eliminating inherent dispatching delays, thus reducing response times.


Spokane Valley Police Chief David Ellis stated, “As the first agencies in the Pacific Northwest to utilize this technology, the Spokane Valley Police Department and the Spokane County Sheriff’s Office are excited about the improved response times and increased situational awareness that Live911 offers.  In just a limited test run of the Live911 program, we have already seen numerous success stories.  We are excited to begin to roll this program out to all of our staff, and believe this will allow us to provide an even higher level of service to our community.” 


Live911 closes the 911-time gap between police call-taker to First Responders by allowing officers to immediately hear incoming 911 emergency calls in their geographical area. Live911 allows the officer to obtain more information for a better response plan and increased de-escalation skills providing better service to the community.   


“With 24 years of experience in public safety, HigherGround takes pride in creating mission critical solutions that become game changers,” said HigherGround President and CEO Terry Ryan. “Live911 will reduce response times, increase situational awareness for officers, and enhance their ability to resolve issues in the safest and most effective manner.”


Learn more at www.live911.com


Live911 Media contact:

Mike Halliwell

Phone: (818) 456-1561

Email: [email protected]

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